COMMUNICATION LESSONS:
1. What is effective communication?
2. Perception & self awareness
3. Agreement & acknowledgement
4. You’re not always right
5. Intent listening
6. You don’t know what you don’t know
7. Body Language
8. Positivity
9. Tonality & word choice
10. Objective framing
11. Discounting
12. Barriers & tone setting
13. Controlling conversation
14. Strategic Empathy